Shipping policy

Last updated: September 9, 2026

At ROKEY, we want getting your order to be as simple as using it. We ship worldwide from Ireland, with free delivery available to customers in Ireland and the United Kingdom.

Shipping Costs

  • Ireland: Free shipping
  • United Kingdom: Free shipping
  • European Union: €4.99
  • United States and Canada: €9.99
  • Australia and New Zealand: €9.99
  • Rest of the world: €9.99

Any shipping charge that applies to your order will be clearly displayed at checkout before payment.

Estimated Delivery Times

  • Ireland: 1–3 working days
  • United Kingdom: 3–7 working days
  • European Union: 3–7 working days
  • United States and Canada: 5–10 working days
  • Australia and New Zealand: 7–14 working days
  • Rest of the world: 7–14 working days

Delivery times are estimates in working days and begin once your order has been dispatched. Weekends and public holidays are not counted as working days. Delivery may occasionally take longer because of customs checks, courier delays, severe weather, peak periods or circumstances outside our reasonable control.

Order Processing

Once your order has been placed, you will receive an order confirmation at the email address provided during checkout. We aim to prepare and dispatch orders as quickly as possible. You will receive a dispatch confirmation when your order is on its way.

Orders placed on weekends or Irish public holidays will begin processing on the next working day.

Tracking

If tracking is available for your chosen delivery service, your tracking details will be included in your dispatch confirmation. Please allow a short period for the courier’s tracking system to update after you receive the confirmation.

Customs, Duties and Taxes

Orders delivered outside the European Union may be subject to import duties, taxes or customs charges set by the destination country. Unless these charges are collected at checkout, they are the customer’s responsibility and are not included in our shipping prices.

ROKEY cannot control customs processing times or the charges imposed by local authorities. We recommend checking your country’s import rules before ordering.

Incorrect or Incomplete Addresses

Please check your delivery details carefully before completing your order. If you notice an error, contact us at support@rokeyofficial.com as soon as possible.

We will do our best to update the address before dispatch, but we cannot guarantee that changes can be made once an order has entered processing or been handed to the courier. If an order is returned because the address supplied was incorrect or incomplete, additional shipping charges may apply before it can be sent again.

Delayed, Lost or Damaged Orders

If your order has not arrived within the estimated delivery window, please check your tracking information first and then contact us at support@rokeyofficial.com. Include your order number so we can investigate the delivery with the courier.

If your parcel arrives damaged, please contact us as soon as possible with your order number and clear photographs of the parcel and product. This policy does not affect any rights you have under applicable consumer law.

Contact Us

If you have any questions about shipping or an existing order, contact us at:

Email: support@rokeyofficial.com
Postal address: ROKEY, 12 Crescent Earls Court, Kill, Co. Kildare, W91 KF30, Ireland