Changed your mind? No stress.

You can request a return within 14 days of receiving your ROKEY.

Returns

To be eligible for a change-of-mind return, your item should be returned in its original condition and include all parts and accessories supplied with it.

For change-of-mind returns, return shipping costs are the responsibility of the customer.

We recommend using a tracked postal service when returning your order, as we cannot be responsible for returns lost in transit.

To start a return, contact us with your order number and reason for return. We'll provide you with the return instructions.

Please do not send a return without contacting us first.

Faulty, Damaged or Incorrect Orders

Something not right? We'll sort it.

If your ROKEY arrives damaged, is faulty, or you receive the wrong item, contact us as soon as possible with your order number and photos or a short video showing the issue where appropriate.

Where the product is faulty or we've made a mistake, ROKEY will cover the reasonable cost of returning the item.

Depending on the circumstances and your applicable consumer rights, we'll arrange an appropriate replacement, repair or refund.

Refunds

Once your return has been received and checked, we'll let you know the status of your refund.

Approved refunds will be returned to your original payment method. Processing times after we issue the refund may vary depending on your bank or payment provider.

Where required by applicable consumer law, original standard delivery charges will also be refunded.

Your Consumer Rights

Nothing in this Returns & Refunds Policy limits or excludes any rights you have under applicable consumer law.