Warranty

Built for everyday life. Backed by us.

Every ROKEY comes with our 12-Month ROKEY Warranty from the date of purchase.

What's Covered?

Our warranty covers manufacturing defects and faults that occur during normal use, including issues with:

• The ROKEY body or casing
• Key-holding mechanism
• Screws or supplied hardware
• Moving or mechanical components
• Other manufacturing defects that prevent the product from functioning as intended

If we confirm that your ROKEY has a covered fault, we'll arrange an appropriate repair or replacement at no additional cost.

Where the product needs to be returned because of a covered fault, we'll cover the reasonable return shipping cost.

What's Not Covered?

Our warranty does not cover damage caused by:

• Accidental damage, drops or impacts
• Misuse or improper installation
• Unauthorised modifications or repairs
• Loss or theft
• Normal cosmetic wear such as scratches, scuffs or fading
• Damage caused by keys or accessories that are incompatible with the product
• Normal wear and tear that does not affect the intended function of the product

Making a Warranty Claim

If something goes wrong, contact us with:

Your order number
A description of the problem
Photos or a short video of the issue, where appropriate

We'll review your claim and get back to you with the next steps.

Your Consumer Rights

The 12-Month ROKEY Warranty is in addition to your statutory consumer rights. It does not replace, restrict or reduce any rights or remedies you may have under applicable consumer law.

ROKEY stands behind its products. If there's a genuine problem, we'll work with you to put it right.